Returns Policy & Procedure

Goods purchased online from www.windstruments.co.uk can be returned within 14 days of receipt. This does not apply to products where hygiene is concerned and product seals have been broken (Reeds, mouthpieces etc). The initial Postage & Packing charge is non refundable.

Please note - Goods purchased through our website cannot be returned to our retail stores except by prior arrangement.

Please print and complete the returns document and include it inside your package. You must contact us prior to return to obtain your returns number.

All goods must be returned in original and saleable condition. This includes original packaging that must be undamaged and intact.

Goods are your responsibility until they reach our warehouse, so please ensure you package them well to prevent any damage or loss during shipping.

We cannot accept liability for returned goods that we do not receive, or for any that are damaged in transit on their return. Please ensure you obtain a receipt with tracking information from the Post Office or your chosen courier service.

All goods will be inspected on return. Where we have to make reductions in price to facilitate re-sale, you will be notified and the cost will be deducted from your refund.

Please allow up to 10 business days for your original payment method to be credited. If you do not see your original payment method credited within 10 days please contact us.

Please send all returns to the following address:

WINDSTRUMENTS LTD RETURNS DEPARTMENT
1 RYSHWORTH BRIDGE
CROSSFLATTS
BINGLEY
WEST YORKSHIRE
BD16 2DX

If you have any difficulty or have any other queries regarding our returns policy, please get in touch via sales@windstruments.co.uk or 01274 510050.