Privacy Policy

WINDSTRUMENTS LTD (TRADING AS WINDSTRUMENTS AND MUSIC HOUSE)

Windstruments are fully committed to respecting your privacy and protecting any information you provide. Information collected by us will only be used in accordance with this policy.
This policy applies to our physical business and our website and is effective from 29/09/2020.

WHY WE PROCESS YOUR DATA

When you contact us you may elect provide us with information to enable us to take specific steps before entering into a contract. We will use this information to manage your enquiry until a contract is in place or until you inform us that no contract will be entered into.

We do not currently employ any software to encrypt email. You should be aware that any emails we send or receive may not be protected in transit.

When you purchase or use a product or service from us you enter into a contractual agreement. We will obtain personal details from you and store this information in order to properly manage this contract. This may relate to a finance agreement you have with us or a warranty we have agreed to provide. This information may include, but is not limited to - your name, address, telephone numbers and email address. By purchasing or using one of our services you agree to the collection, storage and processing of your information in the manner set out in this policy.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we hold.

Windstruments Ltd reserves the right to contact you via phone, text and/or email regarding your agreement. If you believe that there is no contractual basis for us to process your data or should you wish to opt out of receiving contact in this way, please contact us via sales@windstruments.co.uk or by phoning 01423 705770 to arrange an alternative method of contact regarding your agreement with Windstruments Ltd or deletion of your data as appropriate.

HOW WE USE YOUR DATA

In general we use the information we collect from you to process orders or services you have requested and to inform you when your orders or services are ready.

We do not rent or sell your information to third party companies.

We may share relevant details with Third Party Companies such as couriers or Royal Mail to enable us to fulfil your order request. These companies are not allowed to use your data for any other purpose than to successfully deliver your goods.

If you have specifically asked us to advertise your teaching services then your information may be passed to customers in your area that enquire about that service.

The information you provide may be used to allow access to certain 'member' areas of our website.

If required by law i.e. in instances of fraud or theft, we are obliged to pass your details to law enforcement.

HOW WE WILL CONTACT YOU

We will use the information you provide to contact you in the following circumstances:

- To advise you that an order or service you have requested is completed or has been dispatched
- To provide relevant information about a contract that you have with us.

Windstruments Ltd reserves the right to contact you via phone, text or email regarding your agreement. Should you wish to opt out of receiving contact in this way, please contact us via sales@windstruments.co.uk or by phoning 01423 705770 to arrange an alternative method of contact regarding your agreement with Windstruments Ltd.

USE OF COOKIES

Cookies are tiny text files stored on your computer or device when you visit certain web pages. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

- These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

- These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.

Our website uses Google Analytics - This provides us with information about how users use the site, allowing us to improve and refine your customer experience. The data collected by these cookies is anonymous. It includes visitor numbers and which pages were visited. If you wish to find out more, Google's position on privacy can be found at http://www.google.com/analytics/learn/privacy.html

If you create a post or comment via one of our social media accounts we may use your details to respond to queries. The web applications may also collect your information via cookies. Such applications are not covered by this policy. For more information, please view the privacy statement applicable to the media platform you were using.